Yo no he hecho nada especial y no me va nada mal:
carlos@aragorn:~$ ping 213.149.249.3
PING 213.149.249.3 (213.149.249.3) 56(84) bytes of data.
64 bytes from 213.149.249.3: icmp_seq=1 ttl=53 time=36.9 ms
64 bytes from 213.149.249.3: icmp_seq=2 ttl=53 time=37.1 ms
64 bytes from 213.149.249.3: icmp_seq=3 ttl=53 time=38.6 ms
64 bytes from 213.149.249.3: icmp_seq=4 ttl=53 time=37.0 ms
64 bytes from 213.149.249.3: icmp_seq=5 ttl=53 time=60.3 ms
64 bytes from 213.149.249.3: icmp_seq=6 ttl=53 time=37.4 ms
64 bytes from 213.149.249.3: icmp_seq=7 ttl=53 time=37.6 ms
64 bytes from 213.149.249.3: icmp_seq=8 ttl=53 time=51.1 ms
64 bytes from 213.149.249.3: icmp_seq=9 ttl=53 time=37.7 ms
64 bytes from 213.149.249.3: icmp_seq=10 ttl=53 time=39.2 ms
--- 213.149.249.3 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9057ms
rtt min/avg/max/mdev = 36.911/41.312/60.301/7.516 ms
Esto es una conexión ADSL2+ de 20Mbps, ¿has llamado al servicio técnico?