hola
a ver si podeis ayudarme porque llevo 5 meses con cortes con ono, he llamao mil veces al servicio tecnico, y me han cambiado la linea entera y sigo con cortes.
al principio tenia cortes continuos y de manera aleatoria, me cambiaron toda la instalacion y seguia igual, y segui llamando y me seguian enviando tecnicos que solo hacian comprobar la linea y decir que estaba bien y hasta hace poco se ha reducido a unos 2-3 cortes diarios,( que yo me de cuenta claro)
los cortes los tengo sobre todo a horas concretas, en torno a las 11 de la mañana, 5-6 de la tarde y 10-11 de la noche, y los fines de semana a diferentes horas y mas a menudo. y tengo dos tipos de cortes, o uno largo que dura de 10-15min o cortos y continuos durante 10-15 min en los que va y biene la conexion.
tengo un cablemoden cisco 2100, conectado directamente al pc por cable. lo raro es que cuando pierdo la conexion la luz de cable sigue fija como si tuviese conexion, pero no puedo conectarme mediante ningun programa(firefox, messenger...) pero si reseteo el moden no sincroniza, y en la pagina del moden en el valor cable status me pone cosas como non sincronice, u obteniendo ip, u obteniendo parametros y cosas asi, lo que si me he fijao es que donde pone Transmit Power Level oscila mucho el valor, incluso llegando por debajo de 10 cuando normalemente esta en 40-43. he probado, como me han dicho algun tecnico, a conectar otro pc que tengo, por si fuera problema del mio, y hace lo mismo, incluso he conectado el mac de mi hermano y tambien tengo cortes
es un poco frustrante ya, hace poco llame y consegui que la llamada coincidiera con un corte, el operador confirmo que el moden no me sincronizaba, y le dije que por favor hiciera constar en el parte que el moden no sincronizaba cuando llame, pues nada hoy ha venido el tecnico y no sabia ni por que venia, hasta que se lo he explicao. y siguen emperraos que como cuando pierdo la conexion la luz de cable sigue fija, no es problema de la linea, por que dicen que ellos me monitorean el moden con un pograma y que no les consta que yo tenga cortes, y no se que hacer ya.
os pongo los valores del moden
Name | WebSTAR EPC2100r2 |
Modem Serial Number | |
Cable Modem MAC Address | |
Hardware Version | 2.0 |
Software Version | v2.0.2r1244-050506 |
Receive Power Level | 6.0 dBmV |
Transmit Power Level | 41.0 dBmV |
Cable Modem Status | Operational |
en el log del moden sale esto
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC f... |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Mar 11 15:27:02 2020 | Critical (3) | REG RSP not received |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | DHCP FAILED - Request sent, No response |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Mon Mar 09 19:17:27 2020 | Critical (3) | DHCP FAILED - Discover sent, no offer received |
| Mon Mar 09 19:17:22 2020 | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | Init RANGING Critical Ranging Request Retries exhausted |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | Received Response to Broadcast Maintenance Request, But no Un... |
| Time Not Established | Critical (3) | Started Unicast Maintenance Ranging - No Response received - ... |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Fri Mar 06 16:04:44 2020 | Critical (3) | No Ranging Response received - T3 time-out |
| Fri Mar 06 13:34:39 2020 | Critical (3) | DHCP WARNING - Non-critical field invalid in response. |
| Fri Mar 06 13:34:31 2020 | Critical (3) | No Ranging Response received - T3 time-out |
